Your satisfaction is our top priority. If you are not completely satisfied with your purchase, we will be happy to facilitate full refund or exchange to ensure your complete satisfaction. Simply return your purchase in its original condition within 30 days of delivery for a full refund. We don't charge re-stocking and shipping fees.
For defective or damaged items a photo of the problem along with a description of the issue will help your return process go faster. Otherwise, our returns team will contact you to request that information.
Once your item returns to our warehouse it can take between 5-7 business days for our return team to process your RMA. Below are the timeframes for when you can expect to see the return completed depending on what you chose:
Return: When you receive the e-mail confirming your return is complete, we have processed. your refund. It may take 2-5 business day for the refund to process and show on your statement, depending on your financial institution.
Exchange: Once we complete your exchange you will receive an e-mail with your shipment and tracking information. Please allow up to 24-48 hours after shipment notification is sent to see your estimated delivery date on the tracking link.
How to Return an Item
1 - Request An RMA
You can simply reply one of the order notification emails to start your return request. Provide as much information on your request as possible, picture are always a plus. Please allow 24-48 hours for your return request to be reviewed and approved.
2 - Pack Your Return
Once your RMA is approved you will receive an e-mail for return instructions.
3 - Ship It Out
Please make sure to follow instruction on where to return the items. Once we receive your return, it will take 5-7 business days for our team to process.